Returns & refunds

1. Eligibility for Returns & Refunds

Changed your mind? You have 30 days from delivery to return unopened, undamaged tubes. Here's what we need:

• Unopened & Sealed Tubes: You may return any unopened, undamaged tubes within 30 days of receipt for a full refund or exchange. Original tamper-evident seals must be intact.
• Multi-Tube Bundles: For bundles of 3 or more tubes, any remaining unopened tubes must be returned in their original condition to qualify for a full bundle refund.
• Promotional Items & Gifts: Free promotional gifts or bonus accessories must be returned alongside qualifying orders if a full refund is requested.

2. How to Initiate a Return (Step-by-Step)

We'll help you sort it. Start with an email:

1. Email Customer Care. Email hello@blitz-active.com with your order number, name, and reason for your request.
2. Receive Authorisation. We'll reply within 24–48 hours with return authorisation and our UK returns address.
3. Post Your Parcel. Pack the items securely and return via a tracked service. Retain your proof of postage until your refund completes.

3. Return Shipping Costs

You'll need to pay the postage for unwanted items. If we sent the wrong item or it arrived damaged or faulty, we'll cover it.

Please use tracked post, such as Royal Mail Tracked 48, and keep your proof of postage. Blitz Active can't take responsibility for returns lost or damaged on their way back to us.

4. Refund Processing & Timelines

We'll check your return when it arrives and email to confirm we've received it.

Approved refunds are credited automatically to your original payment method (card or payment provider). Please allow 5–10 working days for the funds to appear on your bank or card statement, depending on your card issuer's processing times.

5. Damaged, Defective, or Incorrect Items

We inspect every shipment carefully, but if your parcel arrives damaged or contains an incorrect item, we will fix it immediately:

• Please email hello@blitz-active.com within 7 days of delivery.
• Include your order number and clear photographs of the damaged item and packaging.
• We will immediately dispatch a priority replacement or issue a full refund at zero cost to you, no return shipping charges required.

6. Consumer Statutory Rights

Nothing in this policy affects your statutory rights under the UK Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You have the right to cancel your contract within 14 days of receiving your goods without giving a reason, subject to standard unopened hygiene requirements.