Privacy policy
1. Introduction
Blitz Active ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.
2. Information We Collect
We collect information you provide directly to us, including:
- Your name
- Your email address
- Your delivery address
- Your order history
- Communications with our customer service team
- Newsletter subscription preferences
We never see or store your card details. Payments are handled by Stripe, our payment processor, which holds your card details securely on its own systems.
3. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Send order confirmations and shipping updates
- Respond to your enquiries and provide customer support
- Send promotional communications (with your consent)
- Improve our website and products
- Comply with legal obligations
4. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except to trusted partners who assist us in operating our website, conducting our business, or servicing you (such as payment processors and shipping carriers), provided they agree to keep this information confidential.
Stripe processes payments and holds card details; we do not store them. Our website uses Lovable Cloud with Supabase for hosting services and data storage, including names, emails, delivery addresses, order history and enquiries.
5. Cookies
Essential storage supports your basket and site preferences. Google Analytics uses analytics cookies to measure website traffic. The TikTok pixel and the Meta (Facebook) Pixel are advertising technologies. The Meta Pixel shares the pages you visit and basket, checkout, order and signup events (such as product, value and order total) with Meta Platforms to measure our ads and show relevant ads on Facebook and Instagram. Analytics and advertising cookies are only set after you accept cookies; declining leaves them disabled. You can clear site data in your browser to reset your choice.
6. Data Security
We implement appropriate security measures to protect your personal information. All payment transactions are encrypted using SSL technology and processed by Stripe, our payment processor. Card details are held by Stripe, not by us. However, no method of transmission over the Internet is 100% secure.
7. Your Rights
Under GDPR and UK data protection laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request data portability
- Withdraw consent at any time
You also have the right to complain to the Information Commissioner's Office, the UK data protection regulator, at ico.org.uk.
8. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Website: www.blitz-active.com